Return/Refund Policy

At Caledonia Creations, we strive to provide our customers with the highest quality products. We take great care in ensuring that each item is beautifully designed and crafted. However, we understand that sometimes issues may arise, and we want to address our return and refund policy to provide clarity and transparency.

No Returns or Refunds, Except for Defects or Errors

Our return and refund policy is straightforward. We do not accept returns or offer refunds for any reason, except in the case of a defect or error. We stand behind the quality of our products and want to ensure that you are completely satisfied with your purchase.

Defects

In the unlikely event that you receive a product with a defect, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances. Please note that we may require photo evidence or other documentation to verify the defect.

Errors

If we make an error in processing your order, such as sending the wrong item or quantity, please contact us immediately. We will rectify the situation and provide a replacement or refund, as necessary. We apologize for any inconvenience this may cause and appreciate your understanding.

Contacting Our Customer Service Team

If you believe that you are eligible for a return or refund due to a defect or error, please reach out to our customer service team via email at caledoniacreations@yahoo.com or by phone at 1-573-210-6995. Our dedicated team is available to assist you and will guide you through the process.

Final Thoughts

While we do not offer returns or refunds for reasons other than defects or errors, we are committed to providing exceptional customer service and ensuring your satisfaction with our products. We appreciate your understanding and support as we strive to deliver the highest quality home fragrance products to enhance your living spaces.