Processing/Shipping
At Caledonia Creations, we take great pride in providing exceptional customer service, which includes efficient processing and shipping of your orders. We understand the importance of receiving your products in a timely manner, and we strive to make the entire process as smooth as possible.
Processing Time:
Once you place an order with us, our dedicated team immediately begins processing it. We aim to have your order ready for shipment within 1-2 business days. Custom items typically have a turnaround time of 7-10 business days. During peak seasons or promotional periods, processing times may be slightly longer, but we always work diligently to minimize any delays.
Shipping Methods:
We offer a variety of shipping options to ensure that your order reaches you in the most convenient and efficient way possible. Our available shipping methods include:
- Standard Shipping: This is our most economical shipping option, which typically takes 3-5 business days for delivery within the continental United States. Please note that this timeframe may vary for international orders.
- Expedited Shipping: If you need your order to arrive sooner, we offer expedited shipping services. With this option, you can expect your package to be delivered within 1-3 business days.
- International Shipping: At this time, unfortunately we do not offer international shipping.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method and destination. You can view the exact shipping cost for your order during the checkout process. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your products.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package and estimate its expected delivery date. You can easily track your order by visiting our website and entering the provided tracking number in the designated tracking tool. If you have NOT received a tracking number after 3 business days, please check your junk/spam folder. If you have any questions, please contact us via email us.
Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handled through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at usps.com or (800) 275-8777.
If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and mis- deliveries MUST be handed through the U.S. Postal Service.
At Caledonia Creations, we are committed to ensuring that your order is processed and shipped with the utmost care and efficiency. If you have any further questions or concerns regarding our processing and shipping policies, please don't hesitate to reach out to our dedicated customer support team. We are here to provide you with the best possible shopping experience.